Flowers South Tottenham Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for South Tottenham
At Flowers South Tottenham, we are passionate about delivering only the freshest, most beautiful flowers to our local customers. As a trusted South Tottenham florist serving households and businesses, our Fresh Flowers Guarantee promises every arrangement arrives in peak condition and stays vibrant within the stated freshness window. We take great care in sourcing and hand-arranging all blooms to meet the highest standards for both aesthetics and longevity.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. In the rare event that your floral arrangement is damaged upon arrival, please inform us on the same day of delivery. We kindly ask that you retain the original packaging and, where possible, provide a clear photo of the damaged flowers and any affected items. This helps us quickly assess the issue and offer a prompt resolution.
Freshness Window Assurance
Flowers South Tottenham guarantees that our arrangements will stay fresh for a minimum window of 5 days after delivery, provided they are cared for according to our instructions. Some flower varieties naturally outlast others, but our team selects and prepares all blooms to maximise their beauty and vase life. If your flowers show signs of wilting or decline within this guaranteed window, we want to hear from you.
Refund and Replacement Options
Your happiness is important to us. If your order does not meet our Fresh Flowers Guarantee—because it was damaged on arrival or did not remain fresh within the stated window—we are here to make it right. Depending on your preference and the circumstances, we offer:
- Replacement: We will send a fresh arrangement matching your original order to you or your recipient at the earliest opportunity.
- Refund: We provide a full or partial refund in cases where replacements are not suitable or possible.
Before issuing a refund or replacement, our team may request photographic evidence and details about the issue to help us improve our service and prevent similar problems in the future.
How to Make a Complaint
We strive to deliver a positive experience every time, but we understand that occasionally things do not go as planned. If you are unhappy with your order or any aspect of our service, please contact us as soon as possible. To help us resolve your complaint swiftly, please include your order reference and a description of the issue. Where relevant, photos of the product received are helpful.
Once your complaint is received, our team will investigate and respond within one working day. We will outline next steps and any compensation or corrective action offered. Your feedback is invaluable to us and helps us maintain the highest standards for customers across South Tottenham.
Trusted Local Service
Flowers South Tottenham takes great pride in being a trusted local florist, relied upon by residents and businesses throughout South Tottenham and surrounding areas. When you choose us, you can expect not only beautiful, fresh flowers but also a caring, accountable approach to customer service. Thank you for allowing us to bring flowers—and joy—to your doorstep.
