Flowers South Tottenham Online Order Terms & Conditions

Introduction

Welcome to the Flowers South Tottenham online store. These Terms and Conditions govern the use of our website and our online flower delivery service for customers in South Tottenham and surrounding areas. By placing an order with us, you agree to these Terms and Conditions in their entirety. Please read them carefully before making a purchase.

Order Process

Orders for flower delivery in South Tottenham and its neighbouring communities can be placed through our website at any time. Our order process is designed to be straightforward and customer-friendly. Once you select your desired floral arrangement, simply follow the step-by-step instructions to complete your purchase. You must provide correct and complete delivery information, including recipient name, address, and delivery date. Any incomplete or inaccurate details may cause delays to your order or prevent us from fulfilling your request.

Upon receipt of your order, you will receive an automated confirmation detailing your purchase. Please review this confirmation to ensure all order details are accurate. If you notice any errors, contact us promptly. We reserve the right to refuse any order without prior notice if, for example, products become unavailable, payment cannot be processed, or there has been an error in product pricing or description. In such cases, any payment already made will be refunded in full.

Product Availability and Substitution

All floral products and arrangements displayed on our website are subject to availability. While we make every effort to ensure items shown are in stock, it is possible that some flowers or products are unavailable at the time of order. If a particular flower or foliage is unavailable, we reserve the right to substitute with an equivalent product of equal or greater value and quality, whilst retaining the overall style and colour scheme of your chosen arrangement. If a significant change is required, we will attempt to contact you prior to making the substitution.

Delivery Area and Schedule

Our online flower delivery service covers South Tottenham and the nearby surrounding areas. Deliveries are normally fulfilled between Monday and Saturday. Same-day delivery may be available for orders placed before the designated cut-off time shown at checkout. Delivery times are approximate and, while we make all reasonable efforts to meet your requested time and date, these cannot be guaranteed due to unforeseen factors or circumstances beyond our control (such as adverse weather or traffic).

It is the customer’s responsibility to ensure the recipient is available at the delivery address at the specified time. If a recipient is not present, we may attempt delivery to a neighbour, leave the flowers in a safe place, or leave a notification card for later collection or redelivery. Additional charges may apply for redelivery or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Payments

All prices on the Flowers South Tottenham website are quoted in Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Delivery charges will be displayed during checkout prior to confirming your order. We accept payment by all major credit and debit cards through our secure online payment gateway. Payment must be made in full at the time of ordering. Your order will only be dispatched after successful receipt of payment.

In the unlikely event that your payment is not authorised, your order will not be processed, and you will be notified accordingly. We do not store any customer payment card details on our servers.

Cancellations and Amendments

If you wish to cancel your order, please contact us as soon as possible. Cancellations can be made for a full refund provided the order has not yet been processed, arranged, or dispatched for delivery. Due to the perishable nature of fresh flowers, once your order has entered preparation or is out for delivery, cancellations may not be possible, and your right to a refund may be affected. Please check the status of your order before requesting a cancellation.

If you wish to amend your order details (such as recipient's address or message card), please notify us promptly. While we will do our utmost to accommodate all amendment requests, changes may not be possible if the order is already being prepared or dispatched.

Returns, Refunds, and Complaints

Your satisfaction is our priority. In the unlikely event that your flowers arrive in an unsatisfactory condition or do not match your order, please notify us within 24 hours of delivery, providing a description and photo of the issue. We will review your complaint and may offer a replacement, refund, or other suitable resolution depending on the circumstances.

Due to the perishable nature of flowers, we do not accept returns except in the case of damaged or incorrect goods. Any agreed refunds will be processed using the original payment method within a reasonable time frame.

Intellectual Property

All content available on the Flowers South Tottenham website, including images, descriptions, logos, and graphics, is owned or licensed by us and is protected by copyright and other intellectual property laws. You may not copy, duplicate, reproduce, or use any content from our website for commercial purposes without our express permission.

Limitation of Liability

Flowers South Tottenham aims to provide an efficient, high-quality online flower delivery service for customers in South Tottenham and across surrounding areas. However, nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot legally be excluded.

Subject to the above, we do not accept liability (whether arising in contract, tort, negligence, or otherwise) for any losses or damages arising from or in connection with our services, including—but not limited to—indirect, consequential, or special losses, loss of profit, loss of business, or loss of goodwill, except as expressly set out in these Terms. Our total liability in connection with your order will be limited to the value of the goods ordered.

Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control. These include, but are not limited to, acts of God, wars, floods, adverse weather, strikes, pandemics, or failures of communications or transport systems.

Customer Obligations

By placing an order, you confirm that all information provided to us is accurate and complete. You agree not to use the Flowers South Tottenham website for any fraudulent, unlawful, or unauthorised purpose. You also agree not to interfere with or disrupt the website, servers, or networks connected to the service.

Privacy Policy

Your privacy is important to us. We collect and process customer data necessary for the fulfilment of orders in accordance with relevant UK data protection laws. For more detailed information on how your data is handled, please refer to our Privacy Policy available on our website.

Third-Party Websites

Our website may reference content provided by third parties. However, we are not responsible for and do not endorse any third-party websites, services, or information accessible through our website. Interacting with external sites is at your own risk.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or connected with them, are governed by and construed in accordance with the laws of England and Wales. You agree that any dispute between you and Flowers South Tottenham will be subject to the exclusive jurisdiction of the English courts.

Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website, and it is your responsibility to review the updated Terms prior to placing any further orders.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you (the customer) and Flowers South Tottenham regarding your use of our website and services, superseding any previous agreements or understandings.

Contact and Customer Service

Should you have any questions regarding these Terms and Conditions or require assistance in relation to your order, please refer to the contact information provided on our website. Our team is committed to ensuring your satisfaction with our online flower delivery South Tottenham service.

Note: These Terms and Conditions apply to all Flowers South Tottenham customers ordering through our website, including those in South Tottenham and all surrounding areas served by our delivery network.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Tottenham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.